Emily Carter
Everything was well organized and professional. A great experience overall
$3.50/ bag / day
Open 24 hours. Drop off or pick up anytime
1 bag · 1 day
Up to 30kg per bag
$3.50 x 1 bag(s) x 1 day(s)
$1.00 x 1 bag(s) x 1 day(s)
5.0 average from 543 verified bookings
Use the exact entrance or staffed handover point listed for Serenity Villa Hoi An, rather than a nearby lobby, cafe table, or public corner. Showing the booking first helps staff identify the reservation and record the luggage properly near Hoi An Ancient Town.
Extra bags at Serenity Villa Hoi An should be added as separate items in the booking. A suitcase plus a loose shopping bag, for example, may count as two items, so check the bag count before paying instead of assuming one combined fee.
Leave enough time to return to Serenity Villa Hoi An, show your confirmation, and check every item before moving on. Because pedestrian streets and checkout gaps are common in Hoi An, collecting bags too close to an Ancient Town walk or Da Nang transfer can make the transfer stressful.
Pickup at Serenity Villa Hoi An is normally matched against the same booking details used at drop-off. Keep the confirmation accessible, do not share it casually, and tell staff in advance if someone else must collect on your behalf.
Serenity Villa Hoi An can usually keep sealed shopping bags with a suitcase if each separate item is included in the booking. Keep liquids closed, pack fragile items inside the main bag, and carry valuables with you.
The storage service keeps luggage at Serenity Villa Hoi An; porter help, courier delivery, hotel-room delivery, and transport handoff are separate services unless specifically included. Treat it as a bag drop, not a transfer service near Hoi An Ancient Town.